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Client Journey: Mastering the Customer Journey from Onboarding to Impact

November 17, 2025 | 10:00 am - 12:00 pm East US

In this workshop, you will discuss with other advisors how to be able to take clients through an individual client journey rather than a generic client journey.

The take-away from this workshop is:

  • How to onboard clients for future success

  • How to assess and triage clients

  • How to define the scope of work

  • How to ensure the execution of agreements

  • How to track and report impact to all stakeholders

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October 20

Client Ethics: Making Ethics and Inclusion Part of Daily Practice

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December 15

Client Engagement: Engaging Client Companies for The Long Haul